Returns & Refunds Policy
Due to the perishable nature of our candy products, we cannot accept returns for items that have been opened or tampered with. If your order arrives damaged or incorrect, please contact us within 14 days of delivery for a replacement or refund.
Check Your Batch
Inspect your candy upon arrival to ensure the packaging is sealed and the contents are exactly as sweet (or sour) as expected.
Contact Support
If there is an issue with your order, email our support team with your order number and a photo of the damaged or incorrect item.
Verification Process
Our team will review your request within 48 hours to determine if it is eligible for a refund or a fresh replacement shipment.
Sweet Resolution
Once approved, a refund will be processed to your original payment method or a new trackable shipment will be sent to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing